Customer Effort Score (CES) Calculator
Measure how easy it is for customers to interact with your brand or resolve an issue.
Customer Effort Score (CES) is a powerful metric used to evaluate the friction within a customer's journey. Instead of asking about satisfaction, it asks how much effort was required to complete a task, such as fixing a billing issue or navigating a checkout.
Lowering customer effort is critical for ROI because high-friction experiences are the leading cause of churn. By identifying and smoothing out difficult touchpoints, you increase customer loyalty and lower the long-term cost of support, directly impacting your bottom-line profitability.
Privacy: Your survey data is processed locally in your browser session. No customer feedback is sent to our servers.
Terms: CES should be measured immediately following a specific transaction or support interaction for the most accurate reflection of effort.
Terms: CES should be measured immediately following a specific transaction or support interaction for the most accurate reflection of effort.
Need help with Customer Effort Score (CES) Calculator? Contact our support team below.