Net Promoter Score (NPS) Calculator
Calculate your NPS to gauge customer loyalty and the likelihood of word-of-mouth referrals.
Net Promoter Score (NPS) is a widely used metric to measure customer loyalty. It categorizes customers as Promoters, Passives, or Detractors based on their response to a single question: 'How likely are you to recommend us?'
NPS is critical for ROI because loyal customers (Promoters) have a much higher lifetime value and provide free marketing through referrals. A low NPS indicates high churn risk and negative word-of-mouth, which can drastically increase your customer acquisition costs and kill your profitability.
Privacy: Survey result data is processed locally. No customer sentiment data is collected or tracked by this tool.
Terms: NPS is a snapshot of sentiment. Use it as part of a broader customer feedback strategy for best results.
Terms: NPS is a snapshot of sentiment. Use it as part of a broader customer feedback strategy for best results.
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